questions and answers

If you cannot find an answer to your question, please contact us directly.
How can we help?

Generally

What are dog supplements and why should I give them to my dog?

Dog supplements are specialized supplements that provide additional nutrients and vitamins to improve your dog's health and well-being. They can be particularly useful if your dog needs a balanced diet or has certain health problems.

Are your treats safe for dogs?

Yes, our treats are safe for dogs. We only use high quality ingredients and ensure our products are made in a clean and hygienic environment. However, we recommend that you follow the dosage recommendations on the packaging and keep our products out of the reach of children.

How do I choose the right supplement for my dog?

Choosing the right supplement for your dog depends on your dog's individual needs. We recommend seeking advice from a veterinarian to understand your dog's specific needs and which supplements are best for him.

How long does it take until I see results?

Results vary depending on your dog and the supplement you use. Some supplements may show quick results while others may take longer. We recommend following the dosage recommendations on the packaging and giving your dog the supplement for a longer period of time to achieve the best possible results.

How long do your products last?

The shelf life of our products varies depending on the product. Please check the expiry date on the packaging to ensure you use the product before the expiry date.

Order

How can I cancel or change my order?

To cancel or change an order, please contact our customer service by email or telephone. We will do our best to process your request as quickly as possible.

Do you offer a money-back guarantee?

Yes, we offer a money-back guarantee on our products. If you are not satisfied with your purchase, please contact us within 30 days of receiving your order to receive a refund. Please note that we can only refund unopened products.

Can I have my order shipped to someone else?

Yes, you can have your order shipped to someone else. Simply enter the desired delivery address during the checkout process and make sure to include the recipient's name.

What happens if a product in my order is out of stock?

If a product in your order is out of stock, we will contact you immediately to offer you alternative options, such as a delayed delivery or a refund.

ingredients

What are the benefits of glucosamine for dogs?

Glucosamine is a dietary supplement commonly used to support joint health and mobility in dogs. It can help protect and repair the cartilage in the joint and reduce inflammation.

What is chondroitin and what effect does it have on dog joints?

Chondroitin is a substance that occurs naturally in the cartilage tissue of dogs. As a dietary supplement, it can help strengthen and protect the cartilage in the joint, reduce inflammation, and improve joint function.

How can collagen contribute to dog health?

Collagen is a protein found in many tissues in the body, including skin, bones and joints. As a dietary supplement, it can help strengthen and repair cartilage in the joint, improve bone health, and promote skin and coat health.

What is MSM and what effect does it have on dog health?

MSM is an organic sulfur compound found in many dog ​​supplements. It can help reduce inflammation, relieve pain and improve joint function. MSM is also sometimes used to support skin and coat health.

What are the benefits of green-lipped mussel powder for dogs?

Green-lipped mussel powder is a dietary supplement obtained from the New Zealand green-lipped mussel. It contains a high concentration of omega-3 fatty acids and can help reduce inflammation, relieve pain and improve joint function. It is also sometimes used to support skin and coat health.

Are the ingredients in your product safe for dogs?

Yes, the ingredients in our supplements are safe for dogs and have been carefully selected by nutritionists and veterinarians to support the health and well-being of our furry friends. However, if your dog has a medical condition or is taking certain medications, you should consult a veterinarian before using our product.

What is devil's claw and how can it contribute to dog health?

Devil's claw is a plant native to Africa that has long been used in traditional medicine to treat pain and inflammation. As a nutritional supplement for dogs, it can help relieve pain and inflammation in the joints and muscles.

What is Boswellia serrata and what effect does it have on dog health?

Boswellia serrata is a plant native primarily to India and Africa and is also known as frankincense. As a dietary supplement for dogs, it can reduce inflammation in the joints and muscles and relieve pain.

What is Schizochytrium limacinum and what effect does it have on dog health?

Schizochytrium limacinum is a microscopic alga that contains a high concentration of omega-3 fatty acids, particularly docosahexaenoic acid (DHA). As a dog supplement, it can help reduce inflammation, improve bone health, and promote skin and coat health.

Shipment

How long does delivery take?

Shipping time depends on your location and the shipping method you choose. Shipping within Germany usually takes 1-2 working days. However, international deliveries may take longer. Please note that delays may occur due to holidays or other unforeseen events.

Which shipping service do you use?

We only use DHL.

What happens if I am not at home at the time of delivery?

If you are not at home at the time of delivery, the DHL courier will usually leave a notification card and you can either arrange a redelivery or collect your order from a DHL parcel shop.

Can I track the shipping of my order?

Yes, you can track the shipment of your order with DHL. Once your order has been shipped, you will receive a shipping confirmation with a tracking number that you can enter on the DHL website to track the status of your shipment.

Can I have my order delivered to an address other than my billing address?

Yes, you can have your order delivered to an address other than your billing address. Simply enter the desired delivery address during the ordering process.

What happens if my order is damaged or lost?

If your order is damaged or lost, please contact our customer service team immediately. We will do our best to solve the problem as soon as possible and offer you a solution.

Do you offer express shipping?

No, we do not offer express shipping with DHL. The shipping time varies depending on the location and shipping method, but standard shipping usually takes 1-2 working days within Germany.

Can I have my order delivered to a Packstation?

Yes, we offer the option of having your order delivered to a packing station. Simply enter the address of your preferred packing station during the ordering process.